Terms and Conditions

1.1 "Client" means: (a) the individual end user accepting these Terms; or (b) the legal entity identified on the applicable Order Form, online sign-up, or invoice that purchases, registers for, or is granted access to the MASIN AI Platform.

1.2 "Subscription Period" means the period during which you have access to the Platform, commencing on the effective date of purchase or the commencement date specified in the invoice, and renewing for successive periods as applicable. For free trials, the period is as made available at our discretion.

1.3 "Licence Fee" means the fees payable in advance for access to the Platform in accordance with your Subscription Plan. Licence Fees are non-refundable except as expressly provided in our refund policy, if any.

1.4 "Seat" means a unique, named user account authorised to access and use the Platform. Each Seat corresponds to one individual user. Additional Seats require additional purchases.

1.5 "User Data" means all data provided by or generated for you in the course of using the Platform, including Input Data, Output Data, file uploads, interaction data, system logs, and derived data.

1.6 "Input Data" means data, prompts, documents, or other content you or your users submit to or upload into the Platform.

1.7 "Output Data" means content, responses, inferences, or results generated by the Platform based on Input Data or other processing.

1.8 "Data Storage Add-Ons" means additional storage capacity purchased beyond the default allocation.

1.9 "Dataset Add-Ons" means additional datasets or content repositories purchased to enhance Platform capabilities.

1.10 "Usage-Based Add-Ons" means additional usage capacities purchased based on usage needs, including increased query quotas, API calls, or file uploads.

1.11 "Free Trial" means access provided without charge for a limited period at our discretion, governed by this Agreement.

1.12 "Fair Use Policy" means the usage principles in Article 21A that govern equitable and responsible use of the Platform in conjunction with plan entitlements.

1.13 "Overage Fees" means fees payable for usage that exceeds the limits included in your Subscription Plan or Add-Ons.

1.14 "Personal Data" means information about an identified or identifiable natural person that you or your users actively upload or submit to the Platform (for example, name, job title, organisation, email address, phone number, postal address and other contact details). For the purposes of these Terms, Personal Data does not include system-generated technical or usage data unless and only to the extent such data is contained in the content you upload or submit.

1.15 "Processor" and "Controller" (or their equivalents), in the context of personal data, have the meanings given in applicable privacy laws.

1.16 "Plan Entitlements" means the quantitative and qualitative limits, features, and allocations included with your Subscription Plan, as set out in the applicable order form.

1.17 "Sub-Processor" means any third party engaged by MASIN to process Personal Data on MASIN's behalf in connection with the Platform.

1.18 "Privacy Laws" means applicable data protection and privacy laws and regulations, including the Indian Digital Personal Data Protection Act, 2023 (to the extent in force), and any other similar laws that apply to the processing of Personal Data under this Agreement.

1.19 "Telemetry" means Platform-generated diagnostic, performance, and usage data (including logs and crash reports) used for security, reliability, and service improvement.

1.20 "Third-Party Service Integration" means any integration, connection, or enabling of interoperability between MASIN AI and services, applications, or systems provided by third parties, which you activate or configure.

1.21 "Order Form" means an ordering document executed by the Parties or accepted by you online specifying the services purchased, pricing, Subscription Period, and references to the DPA, Security Policy and other incorporated terms.

1.22 "Token" means a MASIN A+ Token, a sub-word unit of text processed by the Platform for measurement and billing purposes in connection with prompts, completions, or other model interactions.

2.1 Dispute Desk. An AI-powered assistant for intelligent, context-aware conversations to support contract administration and dispute resolution. It facilitates analysis of claims, interpretation of legal clauses, and navigation of arbitration complexities, providing domain-specific guidance to aid decision-making.

2.2 KnowHub. A curated knowledge base tailored to construction and engineering, comprising legal frameworks, case references, and contract best practices designed to inform contract management, claims analysis, and risk assessment.

2.3 PromptVault. A library of expert-crafted prompts for accelerated contract analysis and dispute resolution, enabling structured drafting, document review, and responses to contractual queries with AI-optimised inputs.

2.4 Evidence Engine. A workflow to generate structured, legal-ready reports and documents with citations aligned to tribunal or court expectations, streamlining preparation while maintaining accuracy and evidentiary integrity.

The Company in its sole discretion may inform you about changes in the Services by giving you notice.

2A.1 Nature of Service. The Platform is provided as an online, hosted software service. No software is sold, assigned, or delivered to you, and no on-premises licence is granted. Your rights are limited to the access and use licences expressly set out in this Agreement and any applicable Order Form.

2A.2 Hosting and Changes. The Platform is hosted by MASIN or its third-party cloud providers. We may modify, update, or improve the Platform on a continuous basis, in accordance with Article 19.

2A.3 Accounts and Credentials. You are responsible for: (a) maintaining the confidentiality and security of administrator and end-user credentials; (b) configuring roles and permissions; and (c) all activities under your accounts. You must promptly notify MASIN of any suspected unauthorised use or security incident.

2A.4 Integrations and Third-Party Services. If you enable integrations or connect Third-Party Services, you authorise MASIN to exchange data with those services as necessary to provide the integration. Your use of Third-Party Services is governed by their terms and is at your risk.

2A.5 Availability and Support. Service availability commitments, maintenance windows, support tiers, response targets, and any service credits are governed by the SLA referenced in the applicable Order Form or on the MASIN website.

2A.6 No Professional Services Unless Agreed. Configuration, implementation, training, or bespoke services are not included unless expressly purchased in an Order Form.

3.1 The Platform and all content are provided on an "as is" and "as available" basis for informational purposes only. Nothing on the Platform constitutes legal, professional, or other advice and should not be relied upon as such. Your use does not create any professional-client or fiduciary relationship. We do not represent or warrant the accuracy, completeness, reliability, quality, availability, or timeliness of any content, opinions, outputs, or statements made available via the Platform. Any reliance is at your sole risk.

3.2 The Platform may contain links to or integrations with third-party websites, resources, models, or content ("Third-Party Content"). We do not control, endorse, sponsor, recommend, or assume responsibility or liability for any Third-Party Content, and your use of Third-Party Content is at your own risk and may be governed by third-party terms.

3.3 Third-party service integrations operate based on your selections, configurations, and instructions. MASIN AI does not control and is not responsible for the availability, security, performance, integrity, or data-handling practices of any third-party services. You acknowledge that enabling these integrations may involve the exchange, transmission, or processing of data with such third-party services at your discretion and risk, and MASIN AI shall bear no liability for any data loss, breaches, unauthorized access, or other security or performance issues arising from or related to such integrations.

3.4 You are solely responsible for compliance with applicable copyright, fair use, confidentiality, and secrecy laws. Any unauthorised use of copyrighted or third-party materials may constitute infringement.

3.5 We may alter, modify, suspend, or remove content or features at any time without notice. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement.

3.6 You acknowledge that AI systems may generate incorrect, incomplete, or biased outputs, and may not reflect current law or practice. You must review and validate all outputs and are solely responsible for your decisions and use of the outputs.

4.1 Subject to your timely payment of all applicable fees and taxes, or where we provide access on a free or trial basis, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform and services during your Subscription Period in accordance with this Agreement and any applicable order or plan terms.

4.2 All content produced by or for MASIN on the Platform, including annotations, summaries, compilations, templates, prompts, models, datasets, taxonomies, and derived materials, is owned by MASIN or its licensors and is protected by applicable intellectual property laws. Except as expressly permitted, you must not copy, reproduce, transmit, distribute, publish, display, perform, or create derivative works from such content. You must not access the Platform to build or assist in building a competitive product or service, or to copy any ideas, features, functions, or graphics of the Platform.

10.1 We process personal data and User Data in accordance with applicable privacy laws and our Privacy Policy. Unless otherwise agreed in a data processing addendum, each party acts as an independent data controller of the personal data and User Data it processes for its own purposes.

10.2 Depending on your use of the Platform, we may process: identifiers and contact details; account and authentication data; device, log, diagnostic, and usage data; location data; payment identifiers; and content you provide as Input Data together with Output Data generated by the Platform.

10.3 We use personal data and user data to create and manage accounts; provide, maintain, secure, and improve the Platform; deliver customer support; detect, prevent, and investigate fraud, abuse, and security incidents; enable third-party service integrations; and, where permitted by law, send marketing communications with opt-out controls.

10.4 We may use cookies, pixels, and similar technologies for authentication, security, preferences, analytics, and performance. You can manage cookie preferences in your browser.

10.5 We do not sell Personal Data or User Data. We share personal data with sub-processors under written terms requiring confidentiality and data protection; third-party services you choose to integrate; and competent authorities where required by law.

10.6 Where we access Personal and User Data via Google or similar APIs, we comply with applicable platform policies and apply strict "limited use" principles. We do not use data obtained via Google Workspace APIs to develop, improve, or train AI/ML models.

10.7 Billing information will be made available to you through invoices issued by MASIN AI and delivered via email.

10.8 Upon termination or expiry of the Subscription Period and upon your written request, MASIN will delete or return User Data and Personal Data within a reasonable period. Support ticket personal data will be deleted within thirty (30) days after the associated ticket is closed; production User Data stored within the Platform will be deleted within one hundred and eighty (180) days after termination.

10.9 MASIN will implement and maintain appropriate administrative, technical, organizational, and physical safeguards including access controls, encryption in transit and at rest where applicable, vulnerability management, logging and monitoring, and personnel confidentiality obligations.

10.10 MASIN will notify you without undue delay and in any event no later than seventy-two (72) hours after becoming aware of a confirmed Security Incident. MASIN will investigate, take reasonable steps to mitigate adverse effects, and keep you reasonably informed. Notification is not an admission of fault.

10.11 The Sites are not intended for children under the age of 16. We do not intend to collect personal information from anyone we know to be under 16 years of age.

10.12 Upon your written request no more than once in any twelve (12) month period, MASIN AI will make available to you summaries of third-party audit reports and certifications relevant to MASIN AI's processing of Customer Data.

11.1 The Client shall defend, indemnify, and hold harmless MASIN and its affiliates from any and all claims, damages, losses, liabilities, penalties, fines, costs, and expenses (including attorneys' fees) arising out of or relating to: (i) the Client's Input or Customer Data; (ii) any use of the Software in violation of this Agreement, law, or third-party rights; or (iii) any cyber-attack, security breach, malicious code, or unauthorized access to the Software or the Provider's systems caused or facilitated by the Client.

11.2 These obligations apply regardless of any contributory negligence of the MASIN and shall survive termination of this Agreement.

11.3 MASIN's total liability under this Agreement is limited to £1,000. MASIN will not be liable for any indirect or consequential losses. However, there shall be no limitation on the Client's liability arising out of any breach under this Agreement by the Client.

MASIN will not be liable for any failure or delay in performing our obligations under this Agreement if that failure or delay is caused by any event beyond MASIN's reasonable control, including but not limited to cyber-attacks, security breaches, data loss, denial-of-service attacks, or failure of our third-party hosting or infrastructure Providers. In such an event, MASIN may suspend your access to the Software without notice. If the event continues for more than 30 days, MASIN may terminate this Agreement immediately by written notice to you. Client will not have any claim against MASIN.

18.1 Neither party may assign, transfer, charge, declare a trust over, or otherwise deal with this Agreement, in whole or in part, without the prior written consent of the other party, except that MASIN AI may, without consent: (i) assign to any Affiliate; (ii) assign or novate this Agreement in connection with a merger, reorganisation, sale of equity or assets, or change of control; or (iii) effect an internal reorganisation. Any attempted assignment in breach of this Section is void.

18.2 Subject to Article 18.1, this Agreement binds and benefits the Parties and their respective permitted successors and assigns.

18.3 Customer may not assign this Agreement to any competitor of MASIN AI without MASIN AI's prior written consent. A change of control of Customer is deemed an assignment for the purposes of this Article 18.

19.1 MASIN AI may modify these Terms and Conditions, the MASIN AI Pro Platform policies, and documents referenced by hyperlink from time to time to reflect improvements to the MASIN AI Pro Platform, changes in law or regulatory guidance, security or safety needs, or to correct errors.

19.2 MASIN AI will notify Customer of material changes to the Terms by one or more of: in-product banner or admin-console notice, posting an updated version with a revised "Last Updated" date, or email to the administrative contacts on the applicable Order Form.

19.3 Changes take effect on the date stated in the notice or, if no date is stated, upon posting. However, changes that are required by law or that address a security, integrity, or abuse issue may take effect immediately.

20.1 You agree to pay all Licence Fees in advance in accordance with your invoiced billing cycle (monthly, quarterly, or annually) and plan terms, inclusive of applicable taxes. We will issue a valid invoice after receipt of payment.

20.2 Fees may be based on Seats purchased, usage volumes, storage, datasets, or other metrics described in the applicable pricing documentation or order. Changes to fees will apply from the next billing cycle.

20.3 If you fail to pay fees when due, we may suspend or terminate access immediately. Suspension or termination for non-payment does not relieve you of amounts due.

20.4 MASIN AI Credits are subject to the following terms: (a) Credits expire at the end of the Credits Term and cannot be refunded or extended; (b) Credits are non-refundable and cannot be redeemed for products or services not listed in the MASIN AI Credits catalogue.

21.1 A "Subscription Plan" is the bundle of services and features purchased by you, whether under a Free Trial or paid subscription. We may impose or enforce usage limits, including on queries, API calls, file uploads, stored files, or data processing tasks, to ensure fair use, system integrity, and equitable access. Paid subscriptions will auto-renew for successive terms equal to the initial term unless cancelled in accordance with plan terms prior to renewal.

21.2 Each Subscription Plan includes specific entitlements and quantitative limits as set out in order form. MASIN may implement technical controls to enforce plan entitlements, including rate limiting, throttling, and storage caps. Usage is measured by MASIN's internal telemetry and metering tools.

21.3 We may terminate trial access at any time without notice. During any trial, services are provided "as is" without warranties or support.

21A.1 To ensure equitable access, reliability, and platform integrity, use of the Platform is subject to this Fair Use Policy in addition to the specific plan entitlements set out in Order Form.

21A.2 Without limiting Article 5, the following constitutes unfair use: (a) sustained usage materially exceeding plan entitlements; (b) automated or programmatic traffic inconsistent with human end-user interaction unless expressly permitted; (c) attempts to circumvent metering, rate limits, or technical controls; or (d) usage patterns that degrade service for other users.

21A.3 MASIN may, in its discretion: (a) temporarily throttle or restrict access; (b) assess overage charges; (c) require an upgrade to a plan suitable for your usage; or (d) suspend or terminate access after reasonable notice where feasible.

21A.4 MASIN may monitor usage to enforce plan limits, detect abuse, and maintain service quality.

24.1 The Client must not, and must not permit any third party to, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, object code, architecture, underlying ideas, algorithms, models, model weights, training data, or underlying structure of the MASIN AI Pro Platform. This prohibition applies to any attempt to perform or facilitate model extraction, model inversion, weight or parameter recovery, feature extraction, or reconstruction of training data from outputs.

24.2 The Client must not circumvent, disable, or interfere with any technical, usage, or security controls of the Platform, including rate limits, authentication, encryption, logging, monitoring, usage caps, or access controls.

24.3 Without limiting the foregoing, the Client must not: (a) analyse the Platform or its outputs for the purpose of developing, training, improving, or benchmarking any model or service that is competitive with or a substitute for the Platform; (b) use the Platform or outputs to create derivative models or to train, fine-tune, or otherwise improve third-party models; (c) use the Platform or outputs to create a dataset aimed at replicating the functionality of the Platform; or (d) publish benchmarking or comparative test results without prior written consent.

24.4 Strictly to the extent to which applicable law expressly permits decompilation or reverse engineering for the limited purpose of achieving interoperability with independently created software, the Client may engage in such activity strictly in accordance with that law, provided that the Client first requests in writing the information necessary to achieve interoperability and allows MASIN a reasonable opportunity to provide it.

24.5 Any attempt or breach of this Article 24 constitutes a material breach of this Agreement. In addition to any other rights and remedies available, MASIN may immediately suspend or terminate the Client's access to the Platform and seek injunctive or other equitable relief without the need to post bond or prove special damages.

25.1 Under Enterprise Plans: MASIN will use User Data solely to provide the services to you and for operational purposes necessary to perform this Agreement; MASIN acts as a processor in respect of User Data to the extent it constitutes personal data; the Parties will enter into a data processing agreement; and upon written request MASIN will delete or return User Data within a reasonable period following termination.

25.2 Individual Plans are intended strictly for single-user, non-transferable use. Each plan includes defined storage, usage, and feature limits. Sharing, sublicensing, reselling, or allowing others to access the Platform using your account or credentials is strictly prohibited and may result in immediate suspension or termination without refund.

25.3 MASIN AI may process User Data solely for the purpose of delivering, maintaining, and enhancing the functionality of the Platform as it relates to the User's individual use. User Data is not utilised in any manner that would result in its integration into system-wide learning datasets or broader model-development activities.

Client agrees that for a period of three (3) years from the Effective Date, it shall not, directly or indirectly, develop, market, sell, or provide, or assist any third party in developing, marketing, selling, or providing, any software, service, or product that competes with or is substantially similar to the Software ("Competitive Product").

For the purposes of this Agreement, "competes with" means any offering that provides functionality, features, or performance intended to serve the same primary purpose or address the same business problems as the Software. "Substantially similar" means any software, product, or service that is materially comparable in core features, design, or intended use to the Software, even if not identical in every aspect.

Client acknowledges and agrees this restriction is reasonable and necessary to protect Provider's interests.

27.1 During the term of this Agreement and for a period of three (3) years thereafter, the Client shall not directly or indirectly, solicit, hire, or attempt to hire any consultant, employee or contractor of MASIN, nor induce any such employee or contractor to terminate their relationship with MASIN.

27.2 To the extent permitted by applicable law. If any part of this clause is found unenforceable, it shall be modified to the extent necessary to be enforceable.

29.1 This Agreement commences on the Effective Date and continues for the initial subscription term specified in the applicable Order Form. Thereafter, the Agreement will automatically renew for successive renewal terms equal in length to the Initial Term unless either party gives written notice of non-renewal at least thirty (30) days before the end of the current term.

29.2 MASIN AI may suspend access to the Platform immediately with or without prior notice where MASIN AI reasonably determines that: (a) you are in material breach; (b) suspension is necessary to address a Security Incident or system threat; (c) your use poses a risk to the Platform or to other customers; (d) suspension is required to comply with applicable law; or (e) you fail to cooperate with reasonable requests to investigate a suspected breach or incident.

29.3 Either party may terminate this Agreement on written notice if the other party materially breaches this Agreement and fails to cure within thirty (30) days after receiving written notice; provided that no cure period applies to breaches that are incapable of cure, violations of Article 24, or non-payment.

29.4 Upon termination: (a) all rights and licences granted to you will immediately cease; (b) all amounts due become immediately payable; and (c) except as provided below, MASIN AI will have no obligation to maintain or provide access to your Customer Data.